I’m getting an “Authentication Credentials Not Valid“ message when trying to login

Diego -

This error message indicates that the username and/or password entered are invalid.

Please check your credentials and make sure you are typing your username exactly as it was on your registration email.
If you do not remember your PIN you can reset it by following this article:

How to reset your PIN

If you still encounter problems email us at support@leapfactor.com.

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